Return Policy and Delivery Terms
We are pleased to offer refunds to our customers for the following reasons:
- Is not of an acceptable quality; OR
- Is not fit for the intended purpose; OR
- Does not match description given OR
- Damaged/unusable during transportation
We do not offer refunds due to any delays caused in shipping the product to your address; as there are multiple factors involved in the shipping process that are beyond our reasonable control.
If for any of the above-mentioned reasons you are not satisfied with your product purchase, you may return the product(s) within 14 days of purchase to receive a full refund of the amount paid for the returned item(s). Shipping to you is non-refundable, and you are responsible for return shipping costs.
Opened CDs, videos, tapes, and DVDs can only be exchanged for a new copy if there is a defect with the product. Clearance category items are not eligible for return or refund.
Email firstname.lastname@example.org for a refund request.
Allow up to 30 days to receive a credit into your account after the returned item is received by us.
Mail any returns to:
Aurvedian – Product Return (Please specify Order Number)
2/16 The Link, Mill Park, Victoria 3082 Australia
Delivery timeframes of Australian / Domestic Orders
Australian Domestic Orders that are Available/In Stock will typically leave the warehouse in 1 to 5 business days.
Expedited orders (Overnight, 2-Day Air) must be placed before 11am EST to ship the next business day. We do not ship to PO Boxes.
Our Free Shipping promotional offers are only applicable to domestic Australian orders shipped via Australia Post Service.
Please note Saturday, Sunday, and national holidays are not considered business days.
Delivery timeframes of International Orders
If you are ordering from a country that is not found on our countries served or if you are experiencing problems completing your order please call +61 03 9999 1913.
Orders shipping internationally are typically processed and shipped within 1-5 business days. Please expect delivery within 7-14 business days from ship date. Please note: All international orders are subject to applicable duties and taxes to be paid by the customer at the time of delivery. All unpaid duties and taxes will automatically be charged to the customer’s credit card. Please note Saturday, Sunday and national holidays are not considered business days.