Privacy Policy

PRIVACY POLICY

Welcome!

The Ayurvedian Healthcare Pty Ltd (“Ayurvedian”) thanks you for visiting one of our websites (ayurvedian.com, ayurvedian.com.au, shop.ayurvedian.com, shop.ayurvedian.com.au) (individually and collectively, the “Site”).

This Privacy Notice describes the ways in which your privacy is protected when you access, interact with and use this Site. This Notice is subject to and incorporated within the Site’s Terms and Conditions (“Terms”), including its provisions on liability and dispute resolution. Capitalized terms not otherwise defined in this Privacy Notice shall have the meanings ascribed to them in the Terms.

Overview

We at  Ayurvedian respect your privacy. This Privacy Notice describes the Personal Information we collect about you, why we collect it, and how we use it. We primarily collect user information in an effort to improve your experience and communicate with you about our products and services. This Privacy Notice describes the choices you can make about how we collect and use your information. We do not sell or rent your Personal Information to third parties. This Notice does not apply to the practices of companies that we do not own or control, or to people whom we do not employ or manage.

With respect to the collection of your information, if you do not want your Personal Information collected, please do not submit it to us. If you have already submitted information and would like to revise your subscription list choices or see your purchases, please log in to your account. If you would like to request the review, correction, or removal of your Personal Information from our records, please contact us via admin@ayurvedian.com

By visiting and using the Site, you are deemed to have agreed to the provisions of this Privacy Notice, unless you are in the EEA or Switzerland in which case you are acknowledging that you have been provided this Privacy Notice.

What kind of information does  Ayurvedian collect?

  1. We collect different personal information from you depending on how you want to engage with us at Ayurvedian. We also automatically collect non-identifiable data through the Site (such as IP addresses, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our website, and dates and times of website visits).
  2. At Ayurvedian we are committed to ensuring our Users’ privacy and peace of mind. Your personal information (“Personal Information”) is gathered only when you choose to share it. For purposes of the Privacy Notice, Personal Information means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. We divide all of this into direct and indirect personal information, as you will see below.
  3. Direct Personal Information. We gather your Personal Information when you purchase products or services or register to attend an event by providing us with information such as (by way of an example) your name, email, address, and payment information. Additionally, we gather your Personal Information when you register for an online (free or paid) program, take a quiz, and/or sign up for a newsletter or promotional emails, or when you place a request for customer service by using the “Contact” feature contained within the Site. In both of these examples, we require the collected information in order to fulfill your request for a product or information. To the extent that we use this information beyond the immediate fulfillment of your request, we retain it so that we may contact you about new products, sales, and other promotional messages we think will interest you. Finally, your Personal Information is gathered by us when clicking any one (1) or more on sponsored advertisements that we may now or hereafter provide for our Users to view while on the Site.  Additionally, you can always choose to opt-out of receiving promotional e-mail and electronic newsletter communications that we may send to visitors and customers from time to time (see the Section on Email Choice/Opt-out for more information).

 

Technology and Indirect Personal Information.

  1. Our Site automatically logs indirect Personal Information from visitors. We consider indirect Personal Information to be data that does not clearly identify you but under some circumstances could. This sort of anonymous and indirect information includes: IP addresses, operating system or platform identification information, browser identification information, information about the Internet website(s) from which a visitor may have linked to our Site, visitor activity on the Site, and the dates and times of Site visits and purchases. We collect and retain this type of information through the use of cookies and other technologies, to assist us in operating and improving the Site. We treat information collected by cookies and other technologies as non-identifying information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered Personal Information by local law, we also treat these identifiers as Personal Information. Similarly, to the extent that non-personal or indirect information is combined with Personal Information, we treat the combined information as Personal Information for the purposes of this Privacy Notice.
  2. Ayurvedian and our partners (e.g. marketing partners) use a variety of technologies such as cookies, beacons, pixel tags and scripts, to track Site performance, to make your visit better, and for aggregate Site analytics. These technologies are used in analysing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies from our service providers or partners on an individual as well as aggregated basis.
  3. As another example, we may use session and persistent “cookies,” session logs, web beacons, GIF/pixel tags, banner ads, third-party click tracking analytics tools (such as Google Analytics), third party retargeting networks that may display our advertisements to you on other sites that you visit to remind you about us, and third party networks that serve user-requested emails (e.g., for a refer-a-friend email) to collect non-personally identifiable or other aggregated information about site visitors.
  4. We use cookies to remember users’ preferences (e.g. Ayurvedian search filters), for authentication, for source tracking, for analytics, or for product recommendations. You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set — all browsers are different, so check the “Help” menu of your particular browser to learn how to change your Cookie preferences. Even if you have set your browser to refuse cookies, you will still be able to browse the Site. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Site, but your ability to use some features or areas of our Site may be limited.
  5. We may use Local Storage Objects (LSOs) such as HTML5 or Flash to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML5 or Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
  6. We engage service providers either to display advertising on our Site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this Site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here(or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
  7. Non-personally-identifiable information may be shared in the future with third parties to provide more relevant services and advertisements to Users. Please note that Ayurvedian advertisers that may now or hereafter present or sponsor advertisements on the Site (e.g. ads presented by Google) may set and access their cookies on your computer once you click on one of their advertisements. Any advertiser’s use of cookies is subject to such advertiser’s privacy policies and terms and conditions, and not Ayurvedian Privacy Notice or Terms. This also applies to data captured through the presence of social media links on our site, which may collect information on the fact that you have visited a page with such a social media link even if you do not click on that link.

How does Ayurvedian use my information?

  1. We will use your email and/or postal address to send you information about Ayurvedian and Ayurvedian related events, programs, and products, and our affiliates’ products, services, and to help us learn more about your user preferences. If you participate in a contest or promotion (online or over the phone), we may use your Personal Information to send you emails, postal mail, or telephone (including text messages) regarding our services, contests, and promotions. From time to time, we may use this information to contact you via email, postal mail, or telephone to learn more about your user preferences. You always have the choice to unsubscribe and not to receive marketing information or calls.
  2. In addition, we may use information about you and your interests you have provided us and our affiliates to help us improve our site design and your online experiences. We may contact you, subject to the choices you have made, via email, postal mail, or telephone, to conduct market research and learn more about how we can improve our service offerings.
  3. From time-to-time, Ayurvedian and any advertisers that we may now or hereafter partner with may sponsor a promotion, sweepstakes or contest on the Site. To participate in such promotions, sweepstakes or contests, users may be asked to provide Personal Information including their name, email address, phone number or home address, or to answer personal questions for marketing purposes. Unless otherwise specified herein, Ayurvedian will not independently transfer Personal Information to its partners for their own marketing purposes. Your decision to participate in a sponsored promotion, sweepstakes or contest is entirely voluntary, and any information you provide by participating, including Personal Information, is entirely at your own risk and discretion.
  4. Our Blog. Our Site offers both restricted-access and publicly-accessible blogs or community forums, some of which may be managed via a social media plugin such as Facebook and others, such as journaling, are not generally visible to the public. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal data from our blog or community forum, contact us at admin@ayurvedian.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why. Because the Site provides users with the ability to communicate with other users and publish public commentary by posting content under the “Comments” section for each of our products, it is strongly recommended that you carefully monitor the information which you choose to share when posting content under the “Comments” section for any given product. Ayurvedian does not regularly monitor such information under the “Comments” section and is under no obligation to do so. Any Personal Information that you post in any “Comments” section may become a permanent part of the public domain and have unintended consequences. You are advised to use caution when posting anything other than Product-related comments under any “Comments” section.
  5. We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at admin@ayurvedian.com
  6. If you choose to use our “Invite a Friend” service to tell a friend about our Site, we will ask you for your friend’s information such as name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Ayurvedian stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
  7. If you wish to apply for an internship or employment with Ayurvedian, separate links on the Site will bring you to a page listing current opportunities. We will use the information you submit in an application only for the purposes of evaluating and interacting with you for that specific job posting.

Does  Ayurvedian share my information with third parties?

Except in the limited circumstances set forth below, Ayurvedian will not sell, share or disclose Personal Information it collects to third parties without your prior consent.

  1. Service Providers.
    1. We may in connection with the Site use the services of third parties (i.e., technology consultants and CRM vendors), who may, in the course of providing services to us, be given access to the information you have provided to us. Each of these service providers is contractually obligated to provide services to us in a manner consistent with this Notice.
      1. Our employees, agents and contractors must have a business reason to obtain access to your Personal Information. We may share your Personal Information with those who help us manage or provide the Services (e.g., message board administration, statistical analyses, data processing, customer service, and order fulfillment), or with outside contractors, agents or sponsors who help us with the administration, judging and prize fulfillment aspects of contests and promotions.
      2. These outside contractors or agents may temporarily store some information on their servers, but they may only use your Personal Information to provide us with a specific service and not for any other purpose. We may also provide your Personal Information to a third party in those instances where you have chosen to receive certain information and have been notified that the fulfillment of such a request requires the sharing of your Personal Information. We also may share your Personal Information with companies that are affiliated with us if we have a business reason to do so.
    2. Brand and Licensing Partners
      1. We provide brand partners with certain basic information about who has inquired about or registered for a jointly branded offering. Our brand partners are not permitted to market to the individuals whose information the partner has received only from us. The brand partners primarily use the Personal Information for scrubbing purposes, to ensure the accuracy of their own databases, and to confirm whether an individual directed to the jointly branded offering indeed purchased the offering. If the brand partner wishes to message those people who have purchased a jointly branded offering, we send the message on their behalf and the message recipients then have an opportunity to opt-in to the brand partner’s separate program on the brand partner’s site.
      2. We share Personal Information with our licensing partners who operate Ayurvedian and Ayurvedian related brand(s) in other countries and languages.
    3. Order Fulfillment. Once you purchase a product or service or register for a program or event from us while on the Site, we may share with a third party the information that is necessary to fulfill the order for that purchase or registration. For example, if you make a purchase on the Site using your credit card (e.g. MasterCard®, Visa®, American Express®, or Discover®), your credit card number may be securely passed (via encryption) on to our credit card processing agent and/or the card’s issuing institution (including their fraud verification and detection service providers). Likewise, the sales transaction information associated with your purchase, such as your shipping and/or billing address, email address, telephone number and purchase description, may be shared in the future, as we expand our payment method offerings, with an online payment service provider if you have elected for us to retain any of this information within your account profile.
    4. Social Media.Our Site may include social media features, such as the Facebook, Instagram, Pinterest, and Twitter buttons. These features may also collect your IP address, which page you are visiting on our Site, and may set a cookie or tracking pixel to enable the feature to function properly. These features may also give you the option to post information about your activities on our Site to your profile page to share with others within your social network. Your interactions with these features are governed by the privacy notice of the company providing them.
    5. Legal Compliance.We may disclose visitors’ Personal Information when such disclosure is:
      1. necessary to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by Ayurvedian, whether or not a response is required by applicable law;
      2. necessary to enforce or apply our Terms and other related agreements; or
      3. to protect the rights, property, or safety of Ayurvedian, our employees, our visitors or other members of the general public.

Disclosures made under this Section 3 may include exchanging information with other companies and organizations, or governmental agencies. However, this does not include selling, renting, sharing, or otherwise disclosing Personal Information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

  1. Business Transfers.As we continue to develop our business, we may sell or buy companies, subsidiaries, or business units. In such transactions, visitor information, including Personal Information, is generally considered an asset, but remains subject to the terms and conditions of the Privacy Notice. In addition, we may transfer your personal data to a successor entity upon a merger, consolidation or other corporate reorganization in which Ayurvedian participates or to a purchaser of all or substantially all of  Ayurvedian’s assets to which this Site relates. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data.

 

How do I access my information? How do I change or delete my information?

  1. You may manage your information and email subscription preferences at any time by visiting the ‘My Account’ section and updating your email preferences. Your requested changes will take effect typically within ten (10) business days.
  2. Ayurvedian offers you choices regarding the collection, use, and sharing of your Personal Information. You have a right at any time to stop us from contacting you for promotional marketing purposes. If now or in the future you receive promotional or electronic newsletter communications from us, you may indicate a preference to stop receiving such communications from us, and you will have the opportunity to “opt-out” by clicking the “Unsubscribe” hyperlink at the bottom of all such communications. Notwithstanding your indicated email marketing preferences, we may send you transactional emails regarding  Ayurvedian, including, for example, order confirmations and notices of updates to our Privacy Notice or the Terms if we choose to provide such notices to you in this manner.

 How does  Ayurvedian protect kids’ privacy?

We do not intentionally collect or maintain Personal Information from individuals who are under thirteen (13) years old. Protecting the privacy of minors is very important to us. Thus, if we obtain actual knowledge that we are holding Personal Information of someone under 13 years of age, we will take steps to remove that Personal Information permanently from our databases and Internet servers.

 

Is my information secure?

  1. Ayurvedian takes precautions to insure that our visitors’ Personal Information is secured. We use a variety of industry-standard technical, contractual, administrative and physical security measures and procedures to help protect your Personal Information from unauthorized access, use, alteration or disclosure. Unless otherwise provided, we restrict access to Personal Information to those employees who need access to perform their job functions. Please note that despite our best efforts, no one can guarantee the security of Personal Information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of Personal Information at any time.

What about links to other websites and services?

  1. Our Site may contain links to other Sites, including to our marketing partners. We do not control the privacy promises or practices of these websites. You should review those policies before providing any Personal Information. Ayurvedian is not responsible for the content or practices of any linked websites, and we provide these links solely for the convenience and information of our visitors.

Visiting our Site from outside the Australia

We store and process all Personal Information for  Ayurvedian within the Australia.

If you are visiting our Site from outside the Australia, please be aware that your information will typically be transferred to, stored, and processed in the Australia where our servers are located and our central database is operated. The data protection and other laws of the Australia and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your Personal Information is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Notice.

Furthermore, with respect to any Personal Information originating outside the U.S., we will retain such information until we determine that you are no longer active within our system.

Visiting our Site from the European Economic Area (EEA)

  1. The Legal Basis for Using European Personal Information
    1. When we collect information about you through our Site the legal basis on which we process your Personal Information is fulfillment of an agreement between us, namely, to provide you with the products and services or Ayurvedian Newsletters and other information marketing our products. We may also send certain communications because we have a legitimate business interest in making such marketing communications to you.
    2. When we collect information about you through our Site, the legal basis on which we process your Personal Information is the performance of our agreement with you to purchase or review products. When we use your Personal Information outside of what is strictly necessary for that transaction, we are doing so toward our legitimate interest of informing you of related products and promotions.
    3. To the extent that we transfer Personal Information from the EEA to a jurisdiction outside the EEA that has not been adduced by the European Commission as providing adequate data protections (such as the US), the basis for such transfer is the necessity of providing you with information, products, or services you have requested.
  2. Rights for EEA Residents

In addition, if you are a resident of the EEA, you have the right to :

  • Find out if we use your Personal Information, to access your Personal Information, and receive copies of your Personal Information.
  • Withdraw any express consent that you have provided to the processing of your Personal Information at any time without penalty.
  • Access your Personal Information and have it corrected or amended if it is inaccurate or incomplete.
  • Obtain a transferable copy of some of your Personal Information which can be transferred to another provider when the Personal Information was processed based on your consent.
  • If you believe your Personal Information is inaccurate, no longer necessary for our business purposes, or if you object to our processing of your Personal Information, you also have the right to request that we restrict the processing of your data pending our investigation and/or verification of your claim.
  • Request your Personal Information be deleted or restricted under certain circumstances. For example, if Ayurvedian is using your Personal Information on the basis of your consent and has no other legal basis to use such, you may request your Personal Information be deleted when you withdraw your consent.
  • If you wish to exercise any of these rights, or raise a complaint on how we have handled your Personal Information, please contact us at admin@ayurvedian.com

From time-to-time we may modify, change, update, add to, remove portions of or otherwise alter this Privacy Notice. If we make changes, we will post them on our Site to make Users aware of what the changes are so Users will always be aware of what information we collect, how we collect and use that information, and when we may disclose such information. If you object to any such changes, you must immediately cease using the Site. A visitor is bound by any changes to this Privacy Notice when visiting the Site after those changes have been posted.

 

When we receive formal written complaints, it is our policy to contact the person regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between  Ayurvedian and an individual.

If you have any questions about our Privacy Notice, you can always contact  Ayurvedian in any of three ways:

Send us an e-mail: admin@ayurvedian.com

Call us at: +61 3 9999 1913 or

Write to us at:
Ayurvedian
2/16 The Link, Mill Park, 3082, Victoria, Australia,